TERMS & CONDITIONS

1. General

• All Membership benefits and privileges are personal to the Member and shall not be transferable to any third party.
• Members must be personally present and produce their valid Membership card when redeeming any benefit or privilege under the Membership.
• All discounted and or complimentary ticket and or entry pass are strictly not to be resold. Any resold tickets will be nullified and no refunds or replacements will be provided for such nullified tickets.
• Misuse of member’s benefits including but not limited to reselling of discounted or complimentarytickets and or entry pass will be subjected to member’s benefits suspension or membership termination without prior notice at the discretion of GENM.
• GENM reserves the right to, at its own discretion, to add, remove or vary any privileges that are available under the Membership without any prior notice to the Member. For the avoidance of doubt, the Member shall not be entitled to any compensation in respect of such addition, removal or variation (as the case may be).
• Any Member of the Programme will be bound by the Terms and Conditions of the Genting Rewards Loyalty Programme and any updated versions of the Terms and Conditions as may be issued from time to time, such version which will be available at https://www.rwgenting.com/gentingrewards.
• GENM reserves the right to cancel, amend or modify these Terms and Conditions (as may be revised by GENM from time to time) at its sole and absolute discretion without prior notice to the Member.
• The Member shall keep GENM fully indemnified from and against all loss and damage, sufferedor incurred by GENM, directly or indirectly caused, arising from or relating to the Member’s use of the Membership Card and/or breach of these Terms and Conditions.
• Other policies, terms and conditions relating to the privileges apply, including but not limited to park rules and regulations of SkyWorlds, and standard policies relating to the Clubs, VIP areas and lounge.

2. Hotel

• Exclusive members' preferred room rates and complimentary room upgrade are subject to availability. Black-out dates may apply. Each member enjoys up to a maximum of two rooms per night. For inquiry or book, may sign in to Resort World Genting (RWG) official website https://www.rwgenting.com/Hotels/, download RWG mobile app or contact Customer Services hotline +603-27181118.
  
• Platinum and Gold/Sky Gold members are required to tap or swipe their membership card at the card reader of car park entrance gantry to enjoy the automatic complimentary all-day parking. Failure to do so would be subject to car park prevailing charges.
  
• The complimentary all-day parking is valid for 1 vehicle per member only; exclude valet parking charges

3. F&B

• Priority reservations for premium view or special menus are subject to availability.
• Platinum and Gold/Sky Gold members can enjoy the priority to get the next available seat.
  
• Access to private dining rooms is subject to availability and reservation at least 1 day in advance. Private dining room at different restaurants may subject to minimum spending requirement at the respective restaurants.
  
• Exclusive Chef’s table seating is subject to availability and request made at least 1 day inadvance.
  
• Selected Platinum and Gold/Sky Gold members will receive the invitation via e-news or SMS notification from GENM or host.

4. Shop & Play

• Members Day double point shopping will be applicable during “Members Day” on promotional and or campaign basis.
  
• Personal shopper is subject to arrangement made in advance via host.
  
• Selected members to the membership programs, parties & events will receive the invitation via e-news or SMS notification from GENM.
  
• Complimentary entry to various resort attractions is subject to availability and not applicable on special event, function and public holidays. Offer may vary for the Member per attraction per year:
  • Platinum: max 6 tickets
  • Gold/Sky Gold: max 4 tickets
  • Silver/Sky Silver: max 4 tickets
  • Classic/Sky Classic: max 2 tickets

5. Members-Only Benefits

• 24-hour immediate card replacement only applicable at the Guest Services counters located at Genting Highland Resorts, Malaysia. A penalty will be imposed by GENM for replacing lost or stolen Genting Rewards card. Such penalty may be paid in cash or by deducting Genting Points from the Member’s account.
• Earn 5x Tier Points (TP) from spending at non-gaming areas (internal outlets only) will be applicable on promotional and or campaign basis.
• Genting Rewards members may redeem free one-way Genting Highlands Premium Outlets Terminal Cable Car/Genting Gohtong Jaya Terminal Cable Car tickets per month, applicable from Monday – Thursday, except eve of public holidays, and public holidays.
• Details of Genting Highlands Premium Outlets Terminal Cable Car/Genting Gohtong Jaya Terminal Cable Car voucher entitlements are as below:
  • Platinum and Gold / SkyGold members: Up to 8 x one-way Cable Car tickets
  • Silver / SkySilver members: Up to 4 x one-way Cable Car tickets
  • Classic / SkyClassic members: 2 x one-way Cable Car tickets
  • This free Genting Highlands Premium Outlets Terminal Cable Car/Genting Gohtong Jaya Terminal Cable Car ride voucher is valid on the date of issuance, for Standard Gondola only. Daily voucher redemption is from 12am – 10pm, with utilisation date subject to Genting Highlands Premium Outlets Terminal Cable Car/Genting Gohtong Jaya Terminal Cable Car operating hours (daily 7am – 11pm, no later than 11.59pm)
  • Voucher redemptions must be done from the Resorts World Genting mobile app, and members must scan the QR code from the app at the Genting Highlands Premium Outlets Terminal Cable Car/Genting Gohtong Jaya Terminal Cable Car barrier gate for entry.
  • If you wish to disembark at Chin Swee Station, please keep your QR code(s) to continue your journey to the top. To return to Genting Highlands Premium Outlets Terminal Cable Car station from Chin Swee Station, please keep your QR code as well.
  • This voucher entitlement is not transferable, exchangeable for cash, credit, goods, or other services.
  • Cancellation is not allowed once the member has successfully redeemed the voucher/(s).
  • Voucher redemption from the Resorts World Genting mobile app is on a first-come, first-served basis and is subject to availability.
• Platinum, Gold/Sky Gold and Silver/Sky Silver members can enjoy priority lane access at Genting Highlands Premium Outlets Terminal Cable Car/Genting Gohtong Jaya Terminal Cable Car. Sponsorship for priority lane access at Cable Car may vary for individual members where ticket charges may apply.
  • Platinum: Maximum 8 guests
  • Gold/Sky Gold: Maximum 4 guests
  • Silver/Sky Silver: Maximum 2 guests
• Private gondola for Genting Highlands Premium Outlets Terminal / Genting Gohtong Jaya Terminal is subject to gondola availability and off-peak periods.
• Genting Malaysia reserves the right to add or amend the promotion at any time without prior notice.